Cafiero & McCall Weddings

Privacy Policy

Last updated: [INSERT DATE]

At Cafiero & McCall Weddings (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and share your personal data when you:

  • visit our website;
  • submit a wedding enquiry;
  • book a consultation;
  • engage us for wedding planning or related services;
  • contact us for guest assistance; or
  • otherwise communicate with us.

We aim to handle your information in a lawful, fair and transparent way, in line with applicable data protection law. A UK privacy notice should clearly explain who the business is, what data it collects, why it uses it, the lawful bases, sharing, transfers, retention, and individual rights.

1. Who We Are

Legal business name: [INSERT LEGAL BUSINESS NAME]
Trading name: Cafiero & McCall Weddings
Registered address: [INSERT REGISTERED ADDRESS]
Trading locations: Pompei, Campania, Italy and London, United Kingdom
Email: [INSERT CONTACT EMAIL]
Phone / WhatsApp: [INSERT NUMBER]

For the purposes of applicable data protection law, we are the data controller of the personal data described in this Privacy Policy. The controller is the organisation that decides how and why personal data is used.

2. The Personal Data We Collect

Depending on how you interact with us, we may collect:

Identity and contact details

  • full name
  • email address
  • telephone number
  • WhatsApp number
  • Instagram handle, where provided
  • country of residence or where you are based

Enquiry and consultation details

  • preferred wedding date or year
  • estimated guest count
  • estimated budget
  • package interest
  • planning preferences
  • information you share about your wedding vision

Client planning information

  • proposal and booking records
  • service selections
  • planning notes
  • supplier preferences
  • communications relating to your event

Guest-related information

Where relevant to our services, we may process limited guest information such as:

  • guest names
  • guest contact details
  • attendance-related information
  • practical support requests

Communications data

  • emails
  • website form submissions
  • WhatsApp messages
  • call notes
  • consultation notes

Technical and website usage data

  • IP address
  • browser and device information
  • website activity
  • cookie and tracking preferences

Some of this information is personal data because it relates to an identifiable individual.

3. How We Collect Your Data

We collect personal data:

  • directly from you when you complete a form, contact us, or book a consultation;
  • when you become a client and we provide services to you;
  • from guests who contact us directly for guest assistance;
  • from your partner or authorised representative where they enquire on your behalf;
  • from suppliers or venues where necessary to help deliver agreed services;
  • automatically through cookies and similar technologies, where enabled.

Your contact page currently gathers personal data through multiple forms, including wedding enquiries, private consultations, and guest assistance requests.

4. How We Use Your Personal Data

We may use your personal data to:

  • respond to enquiries;
  • arrange and manage consultations;
  • prepare proposals and planning information;
  • deliver wedding planning and related services;
  • communicate with clients and guests;
  • coordinate, where relevant, with venues and suppliers;
  • manage records, administration, invoicing and compliance;
  • keep our website secure and prevent misuse;
  • improve our website and services;
  • send marketing communications where permitted by law and where appropriate;
  • manage cookies and website preferences.

5. Our Lawful Bases for Processing

We rely on one or more of the following lawful bases:

Contract

Where processing is necessary to perform a contract with you, or to take steps at your request before entering into a contract. This is a common basis for handling enquiries, proposals, bookings, and client administration.

Legal obligation

Where we need to process personal data to comply with legal, tax, accounting or regulatory obligations.

Legitimate interests

Where processing is necessary for our legitimate business interests, such as administering our business, maintaining records, responding to correspondence, protecting website security, and improving our services, provided those interests are not overridden by your rights and freedoms. Legitimate interests can be used in some circumstances, but the business must assess whether they are appropriate.

Consent

Where we rely on your consent, including for certain cookies and, where required, marketing communications. Non-essential cookies generally require consent under PECR, and analytics cookies are not usually treated as strictly necessary.

6. Special Category Data

In limited cases, wedding or guest planning may involve more sensitive information, such as:

  • dietary requirements linked to allergies or health;
  • accessibility or mobility requirements;
  • other health-related information you choose to share with us.

Where we process this type of information, we will do so only where there is a valid legal basis and an additional condition under data protection law, and only where it is genuinely necessary for the relevant purpose. Health data is treated as special category data and requires extra protection.

7. Marketing

We may occasionally send news, updates, or promotional information about our services if you have asked to receive it or if we are otherwise permitted to contact you by law.

You can opt out of marketing at any time by:

  • clicking the unsubscribe link in an email, where available; or
  • contacting us directly.

We do not sell your personal data to third parties for their own marketing.

Electronic marketing is subject to PECR rules as well as data protection law, and consent is often required unless a limited exception applies.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help it function and, where you consent, to understand how visitors use the site and improve performance.

Some cookies are strictly necessary for the website to operate. Others, including analytics and marketing cookies, will only be used where the required consent has been given.

More information can be provided in a separate Cookie Policy.

UK guidance says non-essential cookies generally require consent, and a consent mechanism must allow users to choose before those cookies are set.

9. Sharing Your Personal Data

We may share your personal data, where necessary, with:

  • website hosting providers;
  • form, scheduling, email, and cloud-storage providers;
  • payment, bookkeeping or accounting providers;
  • professional advisers;
  • venues and third-party wedding suppliers, where needed for the services;
  • regulators, authorities, courts, or law enforcement where legally required.

Where third-party service providers process personal data on our behalf, we expect them to do so securely and appropriately. Where a business uses processors, UK GDPR generally requires written controller-processor terms.

10. International Transfers

Because our business operates internationally and may work with clients, suppliers, and service providers in different countries, your personal data may be processed outside your country of residence.

Where personal data is transferred internationally, we will take appropriate steps to ensure it remains protected in accordance with applicable data protection law.

International transfers under UK GDPR require appropriate safeguards where applicable.

11. How Long We Keep Your Data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including for legal, accounting, insurance, regulatory, and dispute-resolution reasons.

Our general retention approach is:

  • general enquiries not taken forward: up to 12 months;
  • consultation and proposal records: up to 24 months;
  • client booking and planning records: up to 6 years after completion of services;
  • guest assistance requests: up to 3 months after the relevant event, unless longer retention is necessary;
  • marketing preferences: until you opt out or we no longer have a lawful basis to keep them;
  • cookie consent records: for the period used by our consent tool.

ICO guidance says personal data should not be kept for longer than necessary, and businesses should be able to justify retention periods.

12. Your Rights

Subject to applicable law, you may have the right to:

  • request access to your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of your personal data;
  • request restriction of processing;
  • object to certain processing, including some processing based on legitimate interests;
  • request transfer of certain personal data;
  • withdraw consent at any time where we rely on consent.

If you wish to exercise any of these rights, please contact us using the details above.

A privacy notice should explain individuals’ rights and how they can raise concerns.

13. Complaints

If you have any concerns about how we use your personal data, please contact us first and we will try to resolve the issue fairly and promptly.

If you are not satisfied, you may also have the right to complain to the Information Commissioner’s Office (ICO) in the United Kingdom. UK guidance specifically recommends informing people of their right to complain to the ICO where relevant.

14. Data Security

We take appropriate technical and organisational measures to help protect personal data against unauthorised access, misuse, loss, disclosure, or alteration.

However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

15. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. If you use those links, those third parties may process your personal data under their own privacy policies. We are not responsible for their privacy practices.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date shown at the top.